Frequently Asked Questions
-How much are estimates?
Our estimates are completely free of charge, call today.
-How do you price your projects?
A lot of it has to do with the complexity and location of the project. In some instances price is not as important as the quality of the work. Our focus lies in decorating your house the way you want it for the holiday season so you don’t have to. We can come out and give you an estimate, but for the most part it’s quite difficult to quote an accurate price over the phone.
-Do you take the lights down at the end of the season?
Yes we do. Keep your lights up as long or as short as you like. There’s no need to worry if you’re looking to get the most out of your lights, since we’re local, we’ll be here to take your lights down whenever you’re ready.
-How much advance notice do I need to schedule an installation?
We like to with the idea that the earlier the better. The more time we have to look over your project and fit it into our schedule the better chance we have of getting it done in a timely manner and done right the first time.
-Can I schedule same day or next day service?
Both same day and next day service are available, although next day service is much easier for us to accommodate for. Please note however that the prices of our projects will reflect the service on such short notice.
-Do we need to be home for the installation?
Not necessarily, we want to be as convenient as possible so we only would require you to be home if there is an issue with power and need to get to an outlet inside.
-Do you use my lights or bring your own?
We prefer to use our own lights; however using yours is an option. We do ask that you make sure you have enough lights to complete the job and that they can be presented and used easily. Other add-ons such as extension cords we provide but once again using yours is an option.
What if someone else has got your lights?
If you’ve had your lights hung by another company, but prefer to use us, no problem, give them a call let them know your friends are hanging your lights this season, and pick them up or well be happy to pick them up for you.
-What do you do with the lights after the season?
Depending on the location it is also an option to store the lights until the next season.
-How do I know my house will look the way I want it?
Our trained local installers have a manual with examples for you to choose from. In addition we have a “100% Satisfaction Guarantee” to ensure you of our work.
-How long does it take to hang the lights?
The time it takes depends on the type of house and the type of installation you want done. Also the time the technicians have to prepare will affect the outcome.
-How do I know that “Santa’s Helpers Hang Lights” is worthwhile?
We have a “beat any advertised price” policy and “100% Satisfaction Guaranteed”. Our friendly technicians will help you save time, money and the hassle.